At BuzzyFlex, we are committed to providing our customers with high-quality products and a pleasant shopping experience. If for any reason you are not satisfied with your purchase, please review our refund and return policy below.
1. Returns
- Eligibility for Returns: We accept returns within [30] days from the date of delivery. To be eligible for a return, the following conditions must be met:
- The item is unused, unworn, and in its original condition.
- The item is returned with all original tags and packaging intact.
- The item was purchased directly from our website.
- Non-Returnable Items: The following items are non-returnable:
- Personalized or custom-designed products.
- Gift cards or any digital products.
2. Process for Returns
To initiate a return, please follow these steps:
- Contact our customer service team at [contact email] to request a return authorization.
- Provide your order number, a description of the item, and the reason for the return.
- We will issue you a return authorization (RA) and provide instructions on how to return the item.
Please note that the customer is responsible for return shipping costs unless the return is due to a defective or incorrect item.
3. Refunds
- Eligibility for Refunds: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and credited to the original payment method.
- The refund amount will include the full purchase price of the returned item(s), excluding any original shipping fees or handling charges (unless the return is due to a mistake on our part, such as incorrect or damaged items).
- Processing Time: Refunds may take [7] business days to process after receiving the returned item(s). Please note that your bank or payment provider may take additional time to reflect the refund in your account.
4. Exchanges
At this time, we do not offer direct exchanges. If you would like to exchange an item for a different size, color, or design, you must return the original item and place a new order for the replacement item.
5. Damaged or Defective Items
If your item is defective or damaged upon arrival, please contact us immediately at support@buzzyflex.com. We will cover the cost of return shipping for damaged or defective items and offer a full refund or replacement, depending on your preference.
- Defective Items: If the product is found to be defective due to manufacturing or material flaws, we will issue a full refund or replacement at no additional charge.
- Damaged Items: If the item is damaged during shipping, please provide photos of the damage along with your return request. We will arrange a return and send you a replacement at no additional charge.
6. Late or Missing Refunds
If you have not received your refund after the processing time, please check your bank account or credit card statement. If the refund still hasn’t posted, contact us at support@buzzyflex.com for assistance.
7. Shipping Costs
Shipping fees are non-refundable, except in cases where the return is due to an error on our part (such as receiving the wrong item or a damaged product).
- Return Shipping Costs: You are responsible for return shipping unless the return is due to a defective or incorrect item.
- Original Shipping Fees: Shipping costs for the initial order will not be refunded, except for damaged or incorrect items.
8. International Returns
If you are returning an item from outside [USA], you are responsible for any customs fees, duties, or taxes. These fees are non-refundable, and shipping costs for international returns are also the responsibility of the customer.
9. Contact Us
If you have any questions regarding our return and refund policy or need assistance with a return, please contact our customer support team:
BuzzyFlex
Email: Support@buzzyflex.com
Phone: +1 (806) 855-3764
Address: 2240 Payne Street Louisville Kentucky 40206 United States